Remote Support Procedure
- Step 1: Simply type your question or the nature of your problem in the box below. Then click the button to proceed.
- Step 2: You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.
- Step 3: Your support representative will chat with you online to obtain the details of the problem.
- Step 4: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
- Step 5: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
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